Client Overview
Client Name: Revv Aviation
Industry: Aviation Services
Locations: Multiple U.S.-based sites
Services Provided by Tecflow: IT Support, On-Site IT Technician Staffing
Challenge
Revv Aviation operates in a dynamic, fast-paced environment that relies heavily on dependable IT systems to
manage its operations. The client needed:
– Reliable IT support across multiple geographically dispersed sites
– A dedicated IT technician on-site to provide real-time technical assistance
– A partner to help scale IT operations as new locations came online
Solution by Tecflow Technology
Tecflow delivered a flexible and proactive IT support model tailored to Revv Aviations needs:
1. Multi-Site IT Support
– Provided remote help desk and network monitoring for all Revv locations
– Ensured minimal downtime through proactive maintenance and quick response to technical issues
– Leveraged ConnectWise PSA and RMM platforms for seamless issue tracking and management
2. On-Site IT Technician Staffing
– Assigned a dedicated IT technician to one of Revvs key locations
– Provided hands-on support for hardware, software, network issues, and user training
– Integrated the technician into Revvs daily IT operations to enhance responsiveness and continuity
3. Scalable IT Services
– Supported new site activations with standardized IT deployments and onboarding processes
– Maintained consistent IT practices and security standards across all Revv Aviation locations
Results
– Increased Operational Efficiency: Rapid response to issues resulted in higher employee productivity and
reduced downtime
– Enhanced Local Support: The on-site technician became an extension of the Revv team, resolving issues
immediately and proactively
– Scalable Infrastructure: New locations were brought online quickly with consistent IT setups and support
processes
