Client Overview
Client Name: ARR
Industry: Aviation / Logistics
Locations: Multiple CONUS and OCONUS (Outside Continental United States) sites
Services Provided by Tecflow: IT Staffing, Network Deployment, Operational IT Support
Challenge
ARR faced a critical need for comprehensive IT support across its domestic and international operations.
With a rapidly expanding footprint and increasing demand for reliable and secure technology infrastructure,
ARR required:
– Daily IT operations support across multiple U.S. locations
– Skilled IT professionals to manage help desk, endpoint, and network operations
– Rapid deployment teams capable of traveling OCONUS to set up secure and scalable IT networks
– Standardized infrastructure to ensure operational continuity, security, and scalability across all sites
Solution by Tecflow Technology
Tecflow stepped in with a tailored approach to meet ARRs operational needs:
1. IT Staffing for Day-to-Day Operations
– Deployed a team of certified IT professionals to support ARRs locations across the U.S.
– Provided tiered support coverage, including help desk, network administration, and on-site troubleshooting.
– Staff were integrated into ARRs daily workflows, including ticketing, monitoring, and escalations..
2. OCONUS Network Deployment
– Dispatched experienced technicians overseas to handle complete IT setup for new ARR operational sites.
– Delivered services including:
– Network cabling and infrastructure setup
– Firewall and switch configuration
– Wireless access point installations
– Endpoint provisioning and compliance validation
– Ensured that each site met NIST-aligned security protocols and maintained connectivity back to ARRs main U.S. data centers.
3. Project Coordination & Communication
– Provided a dedicated project manager to coordinate scheduling, logistics, and client communication.
– Offered 24/7 support escalation for critical issues, regardless of location.
Results
– Improved Uptime and Efficiency: All sites experienced smoother day-to-day IT operations, with rapid
incident resolution and proactive maintenance.
– Global Infrastructure Consistency: Whether domestic or OCONUS, each ARR site operated on a consistent,
secure, and scalable IT stack.
– Operational Readiness: New overseas locations were brought online efficiently, allowing ARR to focus on
mission-critical operations without IT delays.
